FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
What payment methods can I use?
We accept all major payment methods: Visa, MasterCard, AmEx, Discover, Maestro, Diners Club, Shop Pay, Google Pay, Apple Pay and PayPal.
Buy Now, Pay Later Options: PayPal and Klarna
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our team has received your order.
When your order is fulfilled, you will receive an email notification with your tracking information.
Shipping fees are non-refundable in the case of returns.
Where do you ship to?
At the moment, we ship to:
United Kingdom, United States, Canada, UAE, Japan and the following European countries
EU Zones
Austria, Belgium, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.
If you don't see your country listed, we apologise. Our aim is to bring quality designer jewellery globally, so be sure to sign up and be notified when we're able to serve your region.
Get in touch
Have questions about your order, or a general enquiry?